Refund policy

Refund & Return Policy

At Evorahome, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help.

Return Eligibility

You may request a return within 14 days of receiving your order.

To be eligible for a return:

* The item must be unused and in its original condition.
* The item must be returned in its original packaging.
* Proof of purchase or order confirmation must be provided.

Non-Returnable Items

The following items cannot be returned:

* Personalized or custom-made products.
* Items damaged due to misuse by the customer.
* Products marked as final sale.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery. To help us resolve the issue quickly, please include photos of the product and its packaging.

Customer-Friendly Resolution

At Evorahome, we understand that international returns can sometimes be inconvenient and costly.

In cases where an item arrives damaged, defective, or significantly different from its description, we may offer a replacement product or a full or partial refund without requiring the item to be returned.

Each case is reviewed individually by our support team to ensure a fair and satisfactory resolution for our customers.

Refunds

Once your request has been reviewed and approved, we will notify you by email.

If approved, your refund will be processed to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.

Shipping Costs

Shipping costs are non-refundable unless:

* The wrong item was sent.
* The item arrived damaged.
* The item is defective upon arrival.

If you have any questions regarding returns, refunds, or replacements, please contact us:

Email: support@evorahome.com

Our team will be happy to assist you and ensure the best possible shopping experience.